Family Chronicles
Terms & Conditions of Service
Effective Date: 28/Mar/2026
Family Chronicles is a sole trader business operated by Fernanda Felix
Contact: hello@familychronicles.uk
Family Chronicles provides digitisation and preservation services for physical media, including photographs, negatives, slides, and similar materials (“Materials”).
Our services may include:
1. Overview of Services
- Scanning and digitisation of physical photographs and media
- Basic image enhancement and colour correction
- Audio and/or video recording services (see Section 10)
- Creation of customised digital or physical products (e.g. photobooks, USB drives, digital albums)
By placing an order, submitting Materials, or using our services, you (“the Customer”) agree to be bound by these Terms & Conditions.
2. How These Terms Apply
These Terms form a legally binding agreement between you and Family Chronicles. They apply to all orders placed through our website, by telephone, by email, or in person.
We may update these Terms from time to time. The version in effect at the time you place your order will apply to that order. The latest version is always available on our website.
Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015.
3. Your Right to Cancel
If you place an order at a distance (e.g. online or by telephone), you may cancel within 14 days of placing it under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, without giving a reason. To cancel, contact us at hello@familychronicles.uk with a clear statement of your decision.
If work has already begun: If you requested that we start work within the cancellation period and then cancel, you will be required to pay for work already completed.
Materials already submitted: If you cancel after sending us Materials, we will return them at your expense using an agreed method.
4. Customer Responsibility & Ownership
By submitting Materials, you confirm that:
- You are the legal owner, or have the owner’s permission to have them digitised
- The Materials do not infringe any copyright, privacy, or other legal rights
5. Condition of Materials & Handling Risk
We treat all Materials with care and follow industry-standard handling practices. However:
- Many Materials are old, fragile, or in a state of natural deterioration
- Despite careful handling, minor wear may occur during scanning and processing
Accordingly:
- We do not guarantee Materials will be returned in identical condition
- We are not liable for damage caused by age, deterioration, or pre-existing condition
- We will only be liable for loss or damage directly caused by our proven negligence
High-value items: If your Materials include items of exceptional value, please inform us before submitting them so we can discuss appropriate handling. We strongly recommend you arrange your own insurance for irreplaceable items.
6. Limitation of Liability
To the fullest extent permitted by law:
- Our total liability for any claim is limited to the amount paid for the relevant service
- We are not liable for indirect or consequential losses, including loss of sentimental value, irreplaceable memories, or business opportunity
Nothing in these Terms excludes our liability for:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Any matter for which it would be unlawful to exclude liability
7. Digital Files & Customer Responsibility
We will deliver digital files in the agreed format (e.g. JPEG, TIFF, USB drive, secure download link).
Upon delivery, you are responsible for:
- Reviewing your files within 14 days to check for any issues
- Backing up your files to a secure location
8. Retention & Deletion of Digital Files
We will retain your digital files for 90 days after delivery as a courtesy backup. After this period:
• Files may be permanently and securely deleted without further notice
• We are under no obligation to retain, recover, or re-create them
9. Return of Physical Materials
Materials will be returned via the agreed method (e.g. Royal Mail tracked, personal collection, or our pickup and return service).
Transfer of risk: Risk of loss or damage transfers to you at the point of dispatch (for posted items) or collection. We recommend choosing a tracked and insured delivery option.
We are not responsible for loss, damage, or delay caused by the postal service or courier after dispatch.
10. Pickup & Return Service
- The service is offered within our stated service area, which may change from time to time
- A pickup fee may apply for smaller orders; larger orders may qualify for free pickup and return as published on our website
- We will agree a mutually convenient date and time for collection and return
11. Pricing & Payment
- Pricing will be confirmed before work begins, based on our published rates or a bespoke quotation
- Payment is due in accordance with agreed payment terms
- We reserve the right to withhold delivery until full payment has been received
12. Cancellations & Refunds
- Orders may be cancelled before processing begins, at no charge
- Once work has started, charges may apply based on work completed
- If we are unable to complete your order, we will offer re-performance or a refund at our discretion
13. Audio, Video & Story Recording Services
13.1 Scope
We may offer optional recording services, including audio interviews, video recordings, and customised products using recorded content (“Recorded Content”). Participation is voluntary.
13.2 Consent to Recording
- You freely consent to being recorded for the agreed purpose
- You are aged 18 or over, or have appropriate parental/guardian consent for anyone under 18 who participates
13.3 Use of Recorded Content
Recorded Content will only be used to create personalised products for you or your chosen recipients and to deliver the agreed service. We will not use Recorded Content for marketing or promotional purposes without your separate written consent.
13.4 Customer Responsibility for Content
You agree that any statements or opinions in recordings are your own responsibility, and that all content is lawful and does not infringe third-party rights. We are not responsible for verifying recorded content.
13.5 Technical Limitations
Recording quality may be affected by the environment, equipment, or unforeseen issues. We do not guarantee flawless quality. If a significant technical failure occurs, our liability is limited to re-performing the session where feasible, or refunding the relevant portion of the fee.
13.6 Limitation of Liability (Recordings)
- We are not liable for subjective dissatisfaction with style, editing, or presentation
- We are not liable for emotional impact of recorded content or third-party reactions
14. Force Majeure
- Natural disasters, severe weather, or flooding
- Transport or postal disruptions
- Equipment or system failures
- Pandemics or government restrictions
15. Uncollected Materials
Materials not collected or returned within 6 months of order completion (despite our reasonable efforts to contact you) may be securely destroyed. We will make at least two contact attempts before doing so.
16. Third-Party Sharing
- You confirm you have the legal right to share that content
- You are responsible for obtaining necessary permissions from individuals featured
17. Complaints
If you are dissatisfied with any aspect of our service, please contact us at hello@familychronicles.uk.
We will acknowledge your complaint within 3 working days and aim to provide a full response within 14 working days.
18. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
19. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
20. Entire Agreement
These Terms, together with our Privacy Policy and any order confirmation, constitute the entire agreement between you and Family Chronicles.
Last updated: 28/Mar/2026
Family Chronicles – hello@familychronicles.uk